How to report your Spend Visa Card lost or stolen

In this guide we will be walking you through how to report a fraudulent transaction done on your Spend Visa Card from the Spend Wallet mobile application or by calling our 24/7 toll-free phone number

Users can rest assure that they are not liable for any fraudulent transaction performed on their Spend Visa Card without the use of their PIN through the Visa Zero Liability Policy 

Report a Transaction from the Spend Wallet App

Users will have the ability, within the Spend Wallet mobile application, to report a fraudulent transaction done on their Spend Visa Card from the Spend Wallet mobile application

To access this feature users will need to navigate to their Card screen via the tab bar on their Spend Wallet app. Once there users will need to press the Card Settings icon button located on the top right of the screen as shown below:

Once you are in the Card Settings screen you will see an option for Report Lost/Stolen Card as shown below:

Once the user is in the Report Lost/Stolen Card screen they will have the ability to select the transaction(s) and report the incident.

Your Spend Visa Card will be immediately blocked and a Spend Compliance Fraud Investigator will contact you to go over the incident. It is important to note to also file a police report when your card is lost/stolen and used to make a fraudulent purchase. 

Report a Transaction from 24/7 toll-free phone number

If you do not have access to a mobile phone to use the Report Fraud feature above, you can report fraud and block your card via our 24/7 toll-free phone number by following the steps below:

1. Dial 1-800-730-3194

2. Press Option 4 to report your lost/stolen Spend Visa Card

3. Follow the prompt to authenticate yourself

4. Follow the prompt to report the card lost/stolen

Your Spend Visa Card will be immediately blocked and a Spend Compliance Fraud Investigator will contact you to go over the incident. It is important to note to also file a police report when your card is lost/stolen and used to make a fraudulent purchase.