In this guide we will be walking you through how to get Tier 2 Verified in order to access the ability to buy and sell cryptocurrencies, enabling your Fiat Wallet which gives access to United States Dollars (USD), and to instantly order a Spend Visa Card
Start the verification process
You will notice if you try to use any feature that you are unable to access, due to your account not being Tier 2 Verified, you will receive a verification popup as shown below:
You may start the process by simply pressing the Verify Now button or later on by visiting the Profile button on the tab bar of the app and then pressing Verify Your Account
Once you press the button above you will begin your verification process. The first screen you will see gives you instructions on the documents you need to successfully verify your account. These documents will be the following: Driver License or Passport, Selfie with the Drivers License or Passport, and a piece of paper with Spend.com written with today's date and signature, and lastly a bank statement or utility bill no more than 30 days old. When you have all of those documents ready and you are in an area with good lighting, as the selfie is required to be taken live, you may scroll down to the bottom and press the Get Started button.
*Important Note: Please be sure that all 4 corners of the documents can be seen, the pic is not blurry, and that there is no glare or the photos will not be accepted and the account will require manual review.
Now you will begin the verification process. The first two steps will require you to take a live photo of your Drivers License or passport. The first will be the front, and the second will be the back.
Next, you will be asked to take a selfie with the document and handwritten signature note in your hand as shown below:
(Tip: You can take the selfie or ask a friend to take the picture of you. The app will not let you load from camera roll)
The last document will need to take a picture of will be a proof of residence which we require to be either a bank statement or utility bill in your name that is no more than 30 days old from the time of this submission.
After you now submitted all the documentation the system will process all your information and then will either give either a series of questions to answer to properly identify you which may instantly verify you or take you to the success screen and will require manual review from our compliance team of the documents and tier upgrade submission. You will receive an email and see that your tier status is changed from pending (yellow) to verified (green) in the mobile app.
Once you are verified you will have access to Buy and Sell cryptocurrencies, access your Fiat Wallet which gives access to United States Dollars (USD), and to instantly order a Spend Visa Card